FAQ

Frequently Asked Questions

1. What products do you sell?

At Novacso, we specialize in gothic-style rings and unique statement jewelry designed for customers who appreciate dark, alternative, and distinctive styles.

2. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders to most supported destinations.

3. How long does shipping take?

Our estimated delivery time is 5 to 15 business days, depending on your location and destination.

Please note that delivery times may vary due to customs processing, carrier delays, holidays, weather, or other unforeseen circumstances.

4. Can I return or exchange an item?

Yes. Eligible items can generally be returned within 30 days of delivery, subject to the conditions in our Refund Policy.

For damaged, defective, or incorrect items, please contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.

For change-of-mind or incorrect-size returns, the item must be unworn, unused, and in its original condition. Customers may be responsible for return shipping costs.

Please contact us at contact@novacso.com before sending anything back.

5. What if my package or item arrives damaged?

Please contact us within 48 hours of delivery and provide your order number along with clear photos or videos showing the damage.

After reviewing the issue, we will provide an appropriate resolution in accordance with our Refund Policy, which may include a replacement or refund.

6. What if my package is lost?

If you believe your package has been lost during transit, contact us at contact@novacso.com with your order number.

We will review the shipping information and, where appropriate, assist with an investigation or claim with the shipping carrier.

7. Are my payments secure?

Yes. Payments are processed through secure payment providers and encrypted payment systems designed to help protect your payment and personal information.

8. Do you ship worldwide?

Yes. We ship to most countries worldwide.

Some locations may not be supported due to local laws, customs requirements, carrier restrictions, or other shipping limitations.

9. Will I receive a tracking number?

When tracking is available for your shipment, you will receive tracking information after your order has been shipped.

You can use the tracking information to follow your package through the relevant shipping carrier.

10. What should I do if I entered the wrong shipping address?

Please contact us as soon as possible at contact@novacso.com if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Customers are responsible for providing accurate and complete shipping information.