Refund policy

Refund Policy

Novacso – Novacso LLC

Returns

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

When contacting us, please provide your order number and clear photos or videos showing the issue. Once we review and approve your request, we will provide instructions for a return, replacement, or other appropriate resolution at no additional cost to you.

Change of Mind / Wrong Size

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, the item must be:

Unworn and unused
In its original condition
Free from damage, stains, or signs of wear
Returned with any original packaging, tags, or accessories, where applicable

Customers are responsible for the return shipping costs for returns due to change of mind or incorrect size.

Please note that shipping fees paid for the original order are generally non-refundable unless the return is due to an item being damaged, defective, or incorrectly shipped.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Earrings or other pierced jewelry
Personalized or custom-made items
Items that have been worn or used
Items returned without their original condition or packaging where applicable

How to Start a Return

To request a return, please contact us at contact@novacso.com and include:

Your order number
The reason for the return
Photos or videos when applicable

Please do not send any items back without contacting us first and receiving return instructions.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please allow your payment provider additional processing time for the refund to appear in your account.

If your return does not meet the conditions listed above, we may refuse the refund or offer an alternative resolution.