Privacy policy

Privacy Policy

Novacso – Novacso LLC

At Novacso, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our Shopify store, browse our website, or make a purchase.

Information We Collect

We may collect the following information when you interact with our store:

Personal Information: Name, email address, shipping and billing addresses, and phone number
Payment Information: Payment and transaction information processed securely through Shopify and our payment providers
Order Information: Products purchased, order details, order history, and date of purchase
Device & Usage Data: IP address, browser type, operating system, device information, and browsing activity

How We Use Your Information

We may use your information to:

Process, fulfill, and deliver your orders
Communicate with you about your orders and purchases
Provide customer support
Respond to your questions and requests
Improve our store, products, and services
Prevent fraud, abuse, and unauthorized transactions
Send promotional emails or newsletters when you have opted in to receive them
Comply with applicable legal and regulatory requirements

Data Sharing

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business and provide our services, including:

Shopify and payment providers to process payments and transactions
Shipping and delivery providers to fulfill and deliver your orders
Service providers that help us operate our website, store, and business
Legal authorities when required by applicable law or legal process

These parties may only use information as necessary to provide the relevant services or comply with legal obligations.

Cookies & Tracking Technologies

Our Shopify store may use cookies and similar tracking technologies to:

Keep our website functioning properly
Remember your preferences
Improve your browsing experience
Understand how visitors use our website
Analyze website traffic and performance
Provide relevant or personalized content and advertising where applicable

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our store.

Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Payment information is processed through secure payment providers and Shopify's payment infrastructure. We do not store your full payment card details on our own systems.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where processing is based on consent
Exercise other privacy rights provided by applicable law

To exercise an applicable privacy right, please contact us using the information below. We may need to verify your request before completing it.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you promotional emails about our products, offers, and store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Retention of Data

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, comply with legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

Children's Privacy

Our store is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.